These leaders are often managing customer-facing teams who have a direct outcome on business results. Too often they are not prepared for the transition from individual contributor to team leader. Frontline leaders are at the heart of an organization, responsible for their team's performance and contribution to organizational results while also encouraging workforce engagement. These leaders often impact retention of an organization's talent. A frontline leader’s positive influence will cascade throughout an entire organization or team.

Driving organizational goals requires getting into the dirt, and making sure that there’s good soil for the managers and the organization to grow.